Last updated: 8 June 2026
These terms govern the coaching services and products provided by VivaNexa ("we", "us", "our"), a sole trader business operating in England, United Kingdom, to you ("you", "the client"). By booking a discovery call, session, bundle or product, you agree to these terms.
VivaNexa provides private personal coaching in the areas of relationships, energy, fitness and nutrition, delivered online by phone, together with related digital materials such as the Energy Reset Workbook. Coaching is a collaborative, educational and motivational service designed to support you in setting and working towards your own goals.
Our coaching is not medical, psychological, psychiatric, therapeutic or clinical treatment, and is not a substitute for advice from a qualified doctor, dietitian, therapist or other healthcare professional. We do not diagnose, treat or cure any physical or mental health condition.
To get the most from coaching and to keep it safe, you agree to: provide accurate information about your health and circumstances; disclose any condition that may affect your participation; follow professional medical advice; and take responsibility for your own decisions and actions. You remain responsible for your own health, choices and results.
Coaching outcomes depend on many factors, including your own effort and circumstances. While we draw on extensive experience to support you, we cannot and do not guarantee any specific result, outcome or timeframe.
Sessions, multibuy bundles and digital products are paid for in advance through our secure payment provider, Stripe. We do not see or store your full card details. Prices are shown on our website at the time of booking and may be updated for future bookings. Multibuy bundles are a set of sessions purchased together at a reduced price; they are not a subscription and renew only if you choose to buy again. Sessions within a bundle should be used within the window stated on the coaching page.
Cancellations, rescheduling and refunds are governed by our Refund & Cancellation Policy, which forms part of these terms.
We treat everything you share as strictly confidential and never publish or share clients' identities, images, recordings or stories. The only exceptions are where disclosure is required by law, or where we reasonably believe there is a serious and imminent risk of harm to you or another person. How we handle your data is set out in our Privacy Policy.
Sessions are not recorded unless agreed in advance by both parties. You agree not to record any session without our prior written consent.
All materials we provide — including the Energy Reset Workbook, plans, guides and content on this website — remain our intellectual property and are licensed to you for your personal use only. You may not copy, resell, redistribute or share them without our written permission.
We are committed to a respectful coaching relationship and ask the same of our clients. We reserve the right to end a session, bundle or engagement, without refund of the unused portion, where conduct is abusive, threatening or otherwise inappropriate.
To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of our coaching, materials or website, except where caused by our negligence and where such liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these terms? Email coach@vivanexa.co.uk.